At VelKnit B2B (Sai Bharath Apparels), we are committed to supplying quality garments to retailers, resellers, wholesalers, and bulk buyers across India. We carefully inspect and pack products before dispatch.
This policy explains the conditions under which returns, replacements, cancellations, and refunds may be accepted.
1. Return Eligibility
A return or replacement request may be considered if:
- You received a damaged product.
- You received a defective product.
- You received an incorrect product.
- The size, colour, or variant delivered is different from what was ordered.
- The quantity received does not match the confirmed order.
- There is a significant manufacturing defect in the product.
Products must be unused, unwashed, unworn, and returned in their original condition with packaging, tags, and labels intact wherever applicable.
2. Return Request
If there is an issue with your order, please contact us within 48 hours of delivery.
When submitting a return or replacement request, please provide:
- Order number
- Customer name
- Registered phone number
- Details of the issue
- Clear photographs of the affected product
- Photos of the outer packaging where relevant
- Unboxing video where reasonably required for damaged, missing, or incorrect items
Requests submitted after the specified period may not be eligible for return or replacement, except where applicable law requires otherwise.
3. Non-Returnable Products
Returns may not be accepted for:
- Products that have been used or worn.
- Washed products.
- Products damaged after delivery due to customer handling.
- Products without original tags or packaging where applicable.
- Products altered by the customer.
- Clearance or final-sale products where clearly identified as non-returnable before purchase.
- Customized or made-to-order products, except in cases of manufacturing defects or errors attributable to VelKnit.
4. Customized / Printed / Embroidered Products
VelKnit provides customized apparel including printing and embroidery services.
Customized, printed, embroidered, personalized, or specially manufactured products are generally not eligible for return, exchange, or cancellation after production has started.
However, if the product has a manufacturing defect or the customization materially differs from the specification approved by the customer due to an error on our part, please contact us for review.
Customers should carefully verify the design, logo, spelling, colour, size, placement, and quantity before approving customized orders.
5. Bulk Orders
VelKnit B2B primarily supplies garments to retailers, resellers, and wholesalers in bulk.
For bulk orders, customers should inspect the shipment promptly after delivery.
If damaged, defective, incorrect, or missing products are identified, please contact us within the applicable return-request period with supporting evidence.
Depending on the nature and quantity of affected products, we may provide an appropriate replacement, credit, partial refund, or other resolution after verification.
6. Size & Colour Variations
Customers should verify product sizes and specifications before ordering.
Minor colour differences may occur due to photography, lighting, display settings, fabric dye lots, or normal production variations.
Such minor differences will generally not be considered defects.
For large or customized orders, customers are encouraged to confirm specifications before production.
7. Order Cancellation
For ready-stock products, cancellation requests should be made as soon as possible.
If an order has already been packed, dispatched, or handed over to the shipping partner, cancellation may no longer be possible.
For customized, printed, embroidered, or made-to-order products, cancellation may not be available once production has started.
8. Return Approval
All return requests are subject to verification and approval by VelKnit.
Please do not send products back without receiving return instructions or confirmation from our team.
Unauthorized returns may not be accepted.
9. Refund Process
Once an approved returned product is received and inspected, we will notify you regarding the status of the refund.
If approved, the refund will generally be processed to the original payment method or another mutually agreed method.
Processing time may vary depending on the payment gateway, bank, or payment method used.
10. Shipping Charges on Returns
If a return is caused by an incorrect, defective, or damaged product supplied by VelKnit, reasonable return/replacement shipping arrangements may be handled by us as appropriate.
For other approved returns, return shipping charges may be the customer’s responsibility.
Original shipping charges may be non-refundable unless the return results from an error attributable to VelKnit or applicable law requires otherwise.
11. Replacement
Where appropriate, customers may be offered a replacement instead of a refund.
Replacement is subject to product and stock availability.
If the same product or variant is unavailable, we may offer an alternative product, store credit, or refund after discussion with the customer.
12. Refund Delays
After we process an approved refund, your bank or payment provider may require additional time to reflect the amount in your account.
If you have received confirmation from us but the refund has not appeared after the expected banking period, please contact your bank/payment provider first and then contact our support team if further assistance is required.
13. Contact Us
For returns, replacements, cancellations, or refund assistance, contact:
VelKnit B2B – Sai Bharath Apparels
Email: saibharathexports2020@gmail.com
Phone / WhatsApp: +91 93455 19814
Website: Velknit.com
